NeML Privacy Policy
This Privacy Policy explains how NCDEX e Markets Limited (hereinafter referred to as “We”,
“Us”, “Our” or “NeML”, in so far as the context may so require) handles personal information
that we collect online, through websites and applications (apps) and through our offline
communications with you. This Privacy Policy does not apply to information collected from
residents of countries other than India, or to third-party websites to which NeML may link.
Please read this Privacy Policy before using the NeML Services or submitting personal
information to us.
While personal data or information is the cornerstone of our ability to provide superior service,
our most important asset is our customers' trust. Keeping customer information secure and using
it as our customers may so allow, is a top priority for us at NeML. This Privacy Policy covers inter
alia, the type of personal information and purpose for which NeML collects and processes your
personal information on NeML websites, platforms, servers, online marketplace and applications
(together "NeML Services"). Your use of NeML Services are subject to this Privacy Policy and
the Terms of Use.
Personal information” is information that directly or indirectly, individually or in combination
with any other information is capable of identifying you as an individual or any other information
that relates to an identifiable individual. A few examples of personal information include your
name, postal address, telephone/mobile number among many others. Some categories of
personal information, including but not limited to your financial information, passwords, sexual
orientation, biometric information and other health information, qualifies as sensitive personal
data or information as per the laws in India and have been afforded protection under applicable
statutes. We are in compliance with all such applicable legislations and have implemented
reasonable security practices and procedures within our organization.
By using NeML Services you expressly agree to our use of your personal information in
accordance with this Privacy Policy, as may be amended by us, from time to time. You also agree
and consent to us collecting, storing, processing, transferring, and sharing your personal
information with third parties or service providers for the purposes set out in this Privacy Policy.
NeML collects your personal information in order to provide and continually improve its
services. We receive and store any information you provide as a Participant to NeML and would
collect and store the following information
1. Name
2. Address
3. Date of birth
4. Age
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5. Contact Details
6. Pan Card Details
7. Aadhaar Details
8. User IDs and Password to access NeML Websites/ Application and related services
9. Financial information such as Bank Account or credit card or debit card or other payment
instrument details
10. Trade related information as conducted on different NeML Platforms
11. Any other information that you may submit to us towards becoming a Participant with
NeML for trading on NeML Platform
Your financial information, password and details regarding your official identifiers collected by
us, may qualify as sensitive personal data or information under applicable legislations. However,
we are legally obligated to collect this data in order to be able to cater our services to you. We
maintain all reasonable standards as required by applicable legislations to protect and preserve
your sensitive personal data or information. Your personal information is stored at our data
centers in Mumbai, India.
NeML uses your personal information to enable it to enroll you as a Participant so as to enable
its users to operate, trade and settle transactions on NeML platform. These purposes include:
Purchase and sale of commodities -NeML uses your personal information to enable price
discovery between buyers and sellers as well as for settlement of transactions on its Platform.
Improve NeML Services - NeML uses your personal information relating to your activity on
our Website or Applications to assess your trading pattern, provide enhanced functionality,
analyze obligation performance pattern, fix errors, and improve the usability and
effectiveness of the NeML Services.
Recommendations and personalization - NeML uses your personal information to
recommend products, and services that might be of interest to you, identify your preferences,
and personalize your experience.
Comply with legal obligations. In certain cases, NeML collects and uses your personal
information to comply with legislations, governmental or regulatory orders. Most of your
sensitive personal data collected by us, is collected for this purpose.
Communicate with you. We use your personal information to communicate with you in
relation to NeML Services via different channels (e.g. by phone, sms, whats-app, e-mail, chat
etc). This may include communication needed to share transactional information with
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regards to your sale or purchase on the platform, or your use of our services. We may also
use your contact details to inform you about our promotional offers and events.
Assess Credit Risk - NeML may use your personal information to assess your credit scores
and patterns which may be shared with third parties including Banks/Financial Institutions
and/or financial intermediaries, from time to time.
Trade Finance and Credit Limits NeML may use your personal information to share with
Banks and Financial Institutions wherein you have requested for obtaining Trade Finance/
Credit Facilities towards funding of the trades conducted on NeML Platform.
NeML uses cookies, pixels, and other technologies (collectively, "cookies") to recognize your
browser or device, learn more about your trades conducted, and provide you with essential
features and services and for additional purposes, including:
Recognizing you when you sign-in to use our services. This allows us to provide you with
recommendations, display personalized content, recognize you as a NeML User, enable you
to and provide other customized features and services.
Keeping track of your specified preferences.
Conducting research and diagnostics to improve NeML’s services.
Endeavoring prevention of fraudulent or suspicious activity.
Improving security.
Personal Information of our Participants forms an important part of our business and we
share our customers’ personal information with third parties only as described below:
Transactions involving Third Parties -NeML may share your personal information with
Banks and Financial Institutions to enable Banks/Financial Institutions to contact you for
offering Trade Finance/ Credit Facilities through funding of trades executed on NeML
Trades involving Private and Government Agencies NeML shall share your personal
information with Private and Government & Semi/Quasi Government Agencies wherein
you have participated in auction initiated over NeML Platform by such entities.
Third-Party Service Providers: NeML may employ other entities and individuals to
perform certain functions for its Participants for which personal information may have to
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be shared by NeML with such third party service providers. Examples include
transporters, assayers, warehouse service providers, SMS and e-mail service providers,
data analytics, entities providing marketing assistance, payment processors etc. Such
third-party service providers may have access to your personal information needed to
perform their functions, but may not use it for other purposes. Further, such service
providers have been apprised the need to maintain the personal information in
accordance with applicable law.
Business Transfers/Takeovers/Mergers: NeML might sell its business or engage in a
takeover or a merger with another entity. In such transactions, personal information of
the Participants generally form part of such business transfer/takeover/merger
Compliance with Statutory requirements/law enforcement agencies: NeML may release
personal information for compliance with the statutory/regulatory requirements or as
may be directed by law enforcement agencies from time to time without seeking consent
of the User.
NeML designs its systems with your security and privacy in mind.
NeML works to protect the security of your personal information during transmission by
using encryption protocols and software.
We maintain physical, electronic, and procedural safeguards in connection with the
collection, storage, processing, and disclosure of User information. NeML’s security
procedures mean that we may occasionally request proof of identity/change of
passwords/ user authentication before we disclose personal information to you.
Additionally, NeML has a comprehensive documented information security programme
and information security policy (ISMS policy) that contain managerial, technical,
operational and physical security control measures that are commensurate with the
information assets being protected with the nature of business.
NeML has obtained ISO 9001:2015 as well as ISO 27001:2013 certifications covering
information security management system.
Your information shall be retained with NeML until such time you continue being a User
with NeML/keep using our services. After you delete your account with us, your
information will be retained by us in accordance with our record retention policies which
is made in accordance with statutory directives.
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As part of compliance with Participantsdata privacy and personal information related
regulations in place, users whose personal information has been stored by NeML shall
have a right to review the personal information provided to us and can direct any
changes/corrections to the same with documentary evidence. The User also has an option
to not provide its personal information or withdraw its consent previously given.
However, NeML shall have a right to not render NeML services for want of such personal
information of Users.
VIII. Grievance Redressal
If you choose to use NeML Services, your use is subject to this Privacy Policy & Terms of
Use. If you have any concern about privacy at NeML, please contact our grievance officer
with a thorough description, and NeML shall endeavor to resolve it. In the event of any
changes in NeML business, our Privacy Policy may also undergo change. You should
check our website frequently to see recent changes. Unless stated otherwise, NeML’s
current Privacy Policy applies to all information that we have about you and your account.
Grievance Officer
Please find below the details of the grievance officer:
Name: Mr. Cyrus Singporewala
Designation: Grievance officer
Email :